Return policy for online sales of Home Décor and Accessories only
We accept returns on online sales of Home Décor and Accessories within seven days of receipt of items. Online furniture purchases are not eligible for returns.
Only regular priced home décor items items purchased online may be returned. Sale items cannot be returned. In store home décor and accessories purchases are not eligible for return.
To return your product, you should mail your product to: Artful House, 315 Outram Road, #08-04, S(169074). If you are doing grab delivery please note we are closed on all Mondays and Tuesdays. Our normal operating hours are Wednesday-Sunday 10.30-6.00.
We strongly recommend using a tracking service for your returned items as we can only process a refund once we receive the item in good condition.
Refund Policy
To obtain a refund the returned item should be packaged properly and free from any damages. Original packaging should be retained.
Returns are only allowed for online purchase of regular priced home accessories and décor items. Sale items are not eligible for returns . Please email info@artful-house.com with original receipt details and send a copy of your receipt with returned item.
All furniture sales are final and no refunds are allowed.
In store purchases are not eligible for refund.
Artisanal Items and Colour Variations
Artful House works with artisanal products, crafted through hand finished processes. Any indentations, non-uniformities, colour variations and fillings are part of the nature of our product. No exchanges/ returns on this basis is accepted as this is not a defect but a part of the nature of the product.
While every attempt is made to photograph the pieces true to colour, on-screen colour can look slightly different from in-person colour and we do not accept returns on this basis.
Damaged Items
In the rare case you receive a broken or damaged item, please email us with pictures within seven days of receipt of your items. Upon approval we will arrange a replacement. If a replacement is not possible a refund is arranged. We reserve the right to determine the course of action.
Delivery Policy
Delivery is free in Singapore for purchase above 250 SGD else a 10 SGD delivery fee is applied.
Delivery outside Singapore is free for purchases above 500 SGD else a 35 SGD delivery fee is applied.
Others
Online pricing may vary from in store prices or promotions.
In store promotions are not applicable for online sales.
