Return, Refund and Delivery Policy

Return policy for online sales of Home Décor and Accessories only

  • We accept returns on online sales of Home Décor and Accessories within seven days of receipt of items. Online furniture purchases are not eligible for returns.
  • Only regular priced home décor items items purchased online may be returned. Sale items cannot be returned. In store home décor and accessories purchases are not eligible for return.
  • To return your product, you should mail your product to: Artful House, 315 Outram Road, #08-04, S(169074). If you are doing grab delivery  please note we are closed on all Mondays and Tuesdays. Our normal operating hours are Wednesday-Sunday 10.30-6.00.
  • We strongly recommend using a tracking service for your returned items as we can only process a refund once we receive the item in good condition.

Refund Policy

  • To obtain a refund the returned item should be packaged properly and free from any damages. Original packaging should be retained.
  • Returns are only allowed for online purchase of regular priced home accessories and décor items. Sale items are not eligible for returns . Please email with original receipt details and send a copy of your receipt with returned item.
  • All furniture sales are final and no refunds are allowed.
  • In store purchases are not eligible for refund.

Artisanal Items and Colour Variations

  • Artful House works with artisanal products, crafted through hand finished processes. Any indentations, non-uniformities, colour variations and fillings are part of the nature of our product. No exchanges/ returns on this basis is accepted as this is not a defect but a part of the nature of the product.
  • While every attempt is made to photograph the pieces true to colour, on-screen colour can look slightly different from in-person colour and we do not accept returns on this basis.

Damaged Items

  • In the rare case you receive a broken or damaged item, please email us with pictures within seven days of receipt of your items. Upon approval we will arrange a replacement. If a replacement is not possible a refund is arranged. We reserve the right to determine the course of action.

Delivery Policy

  • Delivery is free in Singapore for purchase above 250 SGD else a 10 SGD delivery fee is applied.
  • Delivery outside Singapore is free for purchases above 500 SGD else a 35 SGD delivery fee is applied.


  • Online pricing may vary from in store prices or promotions.
  • In store promotions are not applicable for online sales.